FAQs

At American AC, Heat, Plumbing, we know that choosing a home service provider is a big decision, and you likely have questions about what to expect. That’s why we’ve put together this list of frequently asked questions to help you feel confident in your choice. From our commitment to upfront pricing and safety to our service areas and financing options, we’re here to provide clear answers and reliable solutions to these FAQs. If you don’t see your question here, feel free to reach out—we’re always happy to help.

1. Can You Handle Both Residential and Commercial Projects?

We just provide residential services at this time! We are “The Company Your Neighbors Trust^®”!

2. How Does Pricing Work?

At American AC, Heat, Plumbing, we offer our customers upfront pricing. This means that you’ll know the cost of work before the job begins. No hidden fees or surprises!

3. Are Your Technicians Background-Checked and Drug-Tested?

Our technicians all have the Technician Seal of Safety. This means that all of our technicians are background-checked, drug-tested, and professionally trained. Your safety is our main priority.

4. Are You Licensed and Insured in the State of California?

Yes, we are licensed, bonded, and insured! California State Contractors License #433868. We have been licensed with the California State Contractors Licensing Board since 1983.

5. Are Your Services Guaranteed?

Yes! We have an “Above and Beyond Promise” meaning if you’re not happy, we’ll go above and beyond to make it right (or we’ll happily refund your money) – guaranteed. You can see our other guarantees here: https://americanairconditioning.com/guarantee/

6. Do You Offer Financing Options or Payment Plans?

Yes, we offer financing! You can find out more here: https://americanairconditioning.com/finance/

7. Do You Offer Sustainability Options?

Yes! Actually, we are committed to being green. We are committed to finding eco-friendly HVAC and plumbing solutions that reduce energy consumption and minimize our carbon footprint. If you want to learn more about our commitment to sustainability, go here: https://americanairconditioning.com/were-green/

8. What Areas Do You Service?

We service the Los Angeles/South Bay Area, San Fernando Valley, and Orange County. Our full service area is here: https://americanairconditioning.com/service-area/

9. Do You Offer Any Discounts?

Yes! We offer a variety of ongoing discounts, including: 

A Senior Discount, Heroes Discount (active or retired military/veterans, police, fire, first responders, teachers and healthcare providers). You can view the rest of our specials here: https://americanairconditioning.com/coupons/#custmdiv2

10. Do You Offer Maintenance Plans?

Yes! We offer a protection plan: whole home coverage starting at just $19.95/month for both HVAC and plumbing! https://americanairconditioning.com/service/