Customer Service Representative

How To Apply

CLICK HERE TO APPLY ONLINE

Job Details

• Position Type: Full time
• Education Level: High School
• Job Location: Corporate headquarters, 3437 Jack Northrop Ave, Hawthorne, CA 90250
• Job Shift: Varies

Job Responsibilities

• Learn all about our line of products and services in order to meet customers’ needs
• Receive high volume of inbound calls with varying degrees of questions or concerns
• Answer questions. Research and locate information for customers
• Problem solving. Resolve issues by researching and exploring possible alternative solutions
• Respond to requests for cancellation of services and persuade our customers to remain with us
• Find ways to turn dissatisfied customers into happy customers
• Maintain call center database be entering accurate and detailed record of customer interaction, complaints, comments and questions
• Meet and exceed productivity standards and goals set by company while maintaining great customer service
• Use proper telephone etiquette and adhere to telephone guidelines set in place
• Make outbound calls to new and existing customers
• Update job knowledge by participating in educational opportunities

Qualifications

• Dedicated to providing superior customer service
• Excellent phone and people skills
• Excellent written and verbal communication ability
• Able to multi-task within a fast-paced environment
• Ability to understand and follow oral and written instructions
• Sound judgment skills, able to make decisions and resolve issues in a calm, clear and diplomatic manner
• Able to talk and type accurately; typing speed minimum 40 wpm
• Excel within a team environment and willing to support all areas of our business
• Steady work history a must
• Pass mandatory pre-employment drug screen and background check

Working Conditions and Physical Effort

• Office environment, must be able to sit for extended periods of time